Shipping policy
Shipping and Delivery Costs
The exact shipping cost and available delivery methods are displayed during checkout before the order is finally confirmed.
Shipping costs
| Delivery countries | Standard shipping cost | Free shipping |
|---|---|---|
| Austria, Croatia, Czech Republic, Germany, Hungary, Italy, Latvia, Lithuania, the Netherlands, Portugal and Slovenia | EUR 4.90 including VAT | from EUR 40 including VAT |
| Belgium, Denmark, Estonia, France, Ireland, Luxembourg, Romania, Spain and Sweden | EUR 6.90 including VAT | from EUR 40 including VAT |
| Bulgaria, Finland, Greece and Slovakia | EUR 9.90 including VAT | from EUR 40 including VAT |
| Poland | PLN 19 including VAT | from PLN 150 including VAT |
We deliver only to the countries listed in the table above.
Where a particular country, region or postcode is not available during checkout, delivery to that address is not currently offered.
Free shipping
Free shipping applies to orders with a product value of at least:
- EUR 40 including VAT for orders delivered to the countries for which shipping costs are stated in EUR.
- PLN 150 including VAT for orders delivered within Poland.
The free shipping threshold is calculated based on the value of the products after discount codes and other reductions have been applied, but before shipping costs are added.
Delivery methods
Orders are delivered by:
- DPD Courier
- DPD Pickup, where this service is available for the selected country, region and postcode.
The delivery methods available for a particular order are displayed during checkout.
Order processing
Orders are prepared and dispatched from Monday to Friday.
We hand the parcel over to the carrier no later than the next business day after payment has been confirmed, unless a different processing time is stated on the product page or during checkout.
The order processing time does not include the time required by the carrier to deliver the parcel.
Estimated delivery time
Delivery to the countries for which shipping costs are stated in EUR
Delivery usually takes between 2 and 5 business days from the date the parcel is dispatched.
The actual delivery time may depend on the destination country, the recipient's postcode and the carrier's current operations.
Delivery in Poland
Delivery usually takes between 1 and 2 business days from the date the parcel is dispatched.
The stated delivery times are estimates and do not include public holidays or delays caused by circumstances beyond the Store's control.
Parcel tracking
After the order has been dispatched, the customer receives a message containing parcel tracking information, where this service is provided by the carrier.
Incorrect delivery address
The customer should provide a complete and correct delivery address.
Where an error is identified before the parcel has been dispatched, the customer should contact us immediately at: shop@inkycosmetics.com
Once the parcel has been dispatched, changing the delivery address may no longer be possible.
Uncollected parcels
Where a parcel is returned to us because an incorrect address was provided, delivery was refused or the parcel was not collected within the required period, we will contact the customer to agree on the next steps.
The parcel may be sent again after the customer has paid the cost of the new shipment, where the return occurred for reasons attributable to the customer.
Failure to collect a parcel does not constitute a valid notice of withdrawal from the contract.
Contact
Questions concerning shipping and delivery may be sent to: shop@inkycosmetics.com
